Singapore-based cryptocurrency exchange DragonEx has notified its users that it suffered a hack, according to an official announcement on the platform’s Telegram Channel on March 25.
The incident— described as “attacks from hackers” that resulted in the transfer and theft of both “users’ […] and Platform crypto assets,” reportedly occurred on March 24, and was immediately detected by DragonEx. An admin from the exchange notified users that:
“Part of the assets were retrieved back, and we will do our best to retrieve back the rest of stolen assets. Several Judicial administrations were informed about this cyber crime case including Estonia, Thailand, Singapore, HongKong etc. and we’re assisting policemen to do investigation. All platform services will be closed and the accurate assets loss recovery situation will be announced in a week.”
The admin adds that in regard to user losses, “DragonEx will take the responsibility no matter what.” As of press time, the amount of cryptocurrency involved is unknown.
A second admin post warned users that official DragonEx customer services support never requests sensitive information such as “passwords, Email verification code, GA code, SMS code, and private key for transfer.” The post advised vigilance against suspect communications and provided contact details for users to seek official assistance in regard to safeguarding the integrity of private data.
In a further post today, March 26, an exchange admin issued an update to the Telegram channel identifying 20 wallet addresses to which the stolen assets are believed to have been transferred. Each address appears to correspond to a unique cryptocurrency — 20 addresses for 20 different cryptos — among them Bitcoin (BTC), Ethereum (ETH), EOS, Ripple (XRP), and Litecoin (LTC) addresses, as well as numerous other large and smaller market cap altcoins.
The update appeals to channel readers, stating:
“We earnestly request help from all our fellow exchanges and other industry strength, please help us to investigate and traced the assets, freeze them and stop the assets flows.”
As the community awaits news of further details of the DragonEx breach, New Zealand exchange Cryptopia — which suffered a $16 million hack in mid-January of this year — has recently resumed trading for 40 crypto trading pairs.
According to CoinMarketCap data, DragonEx has reported $187,704,466 in trades over the 24 hours before press time.